bobolive Privacy Policy

1. Who We Are

bobolive is the operator of the online casino and sports betting platform available at https://bobolive.org (the "Platform"). In this Privacy Policy, references to "bobolive", "we", "us", or "our" refer to the licensed entity operating the Platform.

bobolive acts as the data controller in respect of personal data collected from registered players and visitors to the Platform. As data controller, bobolive determines the purposes and means of processing personal data as described in this Policy.

If you have any questions or concerns about how bobolive handles your personal data, you may contact our data protection team directly using the details set out in Section 13 of this Policy.

2. Data We Collect

bobolive collects personal data from you in several ways, including data you provide directly, data generated automatically through your use of the Platform, and data obtained from third-party sources where permitted by law.

2.1 Data You Provide Directly

• Registration data: Full name, date of birth, gender, nationality, residential address (including city and postcode), email address, and mobile number provided when you create a bobolive Account.
• Verification documents: Copies of government-issued identification (e.g., MyKad, passport), proof of address, and payment method verification documents submitted as part of the identity verification process.
• Payment information: Details of payment instruments used to deposit and withdraw funds, including e-wallet identifiers (Touch 'n Go eWallet, Boost), bank account identifiers (Maybank, CIMB, Public Bank), and transaction records. bobolive does not store full card numbers or bank account credentials directly.
• Communications: Content of messages sent to bobolive's customer support team, live chat transcripts, and email correspondence.

2.2 Data Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bet amounts, session duration, clickstream data, login timestamps, and navigation patterns within the Platform.
• Location data: Approximate geographic location derived from IP address for the purposes of access control and compliance verification.
• Cookies and similar technologies: Data collected via cookies, web beacons, and local storage as described in Section 6 of this Policy.

2.3 Data from Third Parties

bobolive may receive personal data about you from third-party identity verification providers, fraud detection services, and payment processors as part of our compliance and security obligations. Such data is handled in accordance with this Privacy Policy and is not used for purposes beyond those described herein.

3. How We Use Your Data

bobolive processes your personal data for the following purposes:

• Account creation and management: To register your Account, verify your identity and age, and maintain accurate records of your profile and preferences on the Platform.
• Service delivery: To provide access to casino games, live dealer tables, the sportsbook, and all other products and features offered by bobolive.
• Payments processing: To facilitate deposits, process withdrawal requests, and maintain financial transaction records in accordance with applicable regulatory requirements.
• Legal and regulatory compliance: To fulfil our obligations under our gaming licence, anti-money-laundering (AML) legislation, responsible gambling requirements, and applicable data protection law. This includes mandatory reporting to regulatory authorities where required.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised access, money laundering, and other misuse of the Platform.
• Responsible gambling: To monitor gambling patterns for signs of problematic behaviour, to apply responsible gambling tools where triggered, and to respond to self-exclusion requests.
• Customer support: To respond to your enquiries, resolve complaints, and provide assistance with your Account.
• Platform improvement: To analyse usage patterns, test new features, fix technical issues, and improve the overall experience on bobolive.
• Marketing communications: To send promotional offers, bonus notifications, and product updates where you have provided consent or where we have a legitimate interest in doing so, subject always to your right to opt out.

4. Legal Basis for Processing

bobolive processes your personal data on the following legal bases under applicable data protection law:

5. Data Sharing and Disclosure

bobolive does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Identity verification providers: Third-party services engaged to verify your age, identity, and address in accordance with our licensing obligations.
• Payment processors: Financial service providers facilitating deposit and withdrawal transactions, including e-wallet operators (Touch 'n Go eWallet, Boost) and banking partners (Maybank, CIMB, Public Bank).
• Gaming software providers: Licensed game studios whose products are offered on the bobolive Platform, to the extent necessary for game operation, RNG certification, and audit purposes.
• Fraud detection and AML services: Third-party compliance technology providers supporting our anti-money-laundering and fraud prevention obligations.
• Regulatory and law enforcement authorities: We will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory instruction.
• Professional advisors: Legal, financial, and audit advisors who are bound by professional and contractual confidentiality obligations.

In all cases where personal data is shared with third parties, bobolive ensures that appropriate contractual safeguards are in place and that the recipient processes your data only for the specified purpose.

6. Cookies and Tracking Technologies

bobolive uses cookies and similar tracking technologies on the Platform to support essential site functions, analyse usage, and deliver relevant content. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function correctly. These include session authentication cookies, login state cookies, and security tokens. These cannot be disabled without affecting your ability to use bobolive.
• Analytics cookies: Used to understand how Players navigate the Platform, which pages are most visited, and where technical issues occur. Data collected is aggregated and does not identify you individually.
• Preference cookies: Store settings such as language preferences and display options to improve your experience across sessions.
• Security cookies: Support fraud detection and account security monitoring by tracking login locations and device fingerprints across sessions.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your bobolive Account and using the Platform normally.

7. Data Retention

bobolive retains your personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account and transaction records: Retained for a minimum of five (5) years from the date of the last transaction on your Account, in accordance with our AML and licensing obligations.
• Identity verification documents: Retained for a minimum of five (5) years from the date of Account closure or the last verification event, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the most recent communication in a given thread.
• Marketing consent records: Retained for the duration of the marketing relationship, plus three (3) years following your opt-out or Account closure.

After the applicable retention period, personal data is securely deleted or anonymised in accordance with bobolive's data disposal procedures.

8. Security Measures

bobolive implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bobolive servers;
• Encrypted storage of sensitive personal data at rest using industry-standard cryptographic protocols;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Multi-factor authentication requirements for administrative access to internal systems;
• Regular third-party security audits and penetration testing of the Platform infrastructure;
• Incident response procedures for the detection, investigation, and notification of personal data breaches in accordance with applicable regulatory requirements.

While bobolive takes all reasonable steps to protect your data, no electronic transmission or storage system can be guaranteed to be 100% secure. You are responsible for keeping your Account credentials confidential.

9. Your Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by bobolive:

• Right of access: You may request a copy of the personal data bobolive holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request a machine-readable copy of your personal data.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact bobolive using the details in Section 13. We will respond to verified requests within thirty (30) days. Some requests may take longer where they are complex or involve multiple data categories — in such cases we will notify you of the extended timeframe.

10. Children and Minors

The bobolive Platform is strictly intended for persons aged 21 years and above. bobolive does not knowingly collect personal data from individuals under the age of 21. If bobolive becomes aware that personal data has been collected from a person under the minimum age, the Account will be suspended, the data will be securely deleted, and any funds held will be handled in accordance with applicable regulatory guidance.

If you are a parent or guardian and believe your child has registered an Account on the bobolive Platform, please contact us immediately at [email protected] so that we can take prompt action.

11. International Data Transfers

bobolive may transfer personal data to service providers and partners located outside Malaysia in the course of providing its services. Where such transfers occur, bobolive ensures that appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities, to protect your data at the same standard as required under applicable law.

12. Changes to This Privacy Policy

bobolive reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or the way we operate the Platform. Where material changes are made, we will provide reasonable advance notice by posting the updated Policy on this page with a revised "Last Updated" date and, where appropriate, by notifying registered players via their registered email address.

Your continued use of the bobolive Platform following the effective date of any changes constitutes your acknowledgment of the revised Policy. We encourage you to review this page periodically to stay informed about how bobolive protects your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bobolive, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 through the bobolive Platform

Please note that email addresses on this page are displayed as plain text only and are not clickable links. bobolive aims to acknowledge all data-related enquiries within 48 hours and to provide a substantive response within 30 days.